Axis Bank Net Banking - Steps to Register and Login Online (2024)

What is Netsecure?

A two-factor authentication-based system that is provided by Axis Bank to improve the secutity of online transactions is Netsecure.

Types of Netsecure

• Netsecure with SMS:In this case, the Netsecure Code will be sent to the customer’s registered mobile number. Currently, Axis Bank offers this facility to domestic customers only.
• Netsecure with 1-Touch Device:In this case, the customer has to generate the Netsecure code using the 1-Touch device provided by the bank.
• Mobile Application:Customers should install the Axis Netsecure app from App Store or Play Store to generate the OTP using the app. Currently, Axis Bank offers this feature to NRI customers only.
• Display Debit Card:The Netsecure code can be generated with the help of the Display Debit Card option. Higher transactions limits can be set by using this option.

How to register for Netsecure?

• Fill the internet banking application form and submit it at the nearest Axis Bank branch.
• Register your mobile number with the bank account to opt for the Netsecure facility.
• The bank will send the passwords via email.
• Once you receive the password, log in to your net banking account.
• A message requesting you to register for Netsecure will be displayed.
• Select the mode.
• Enter your mobile number to complete the registration process.

Netsecure with Mobile App:

Customer can also register for Netsecure by using the mobile app. To register for Netsecure via the mobile app, the below-mentioned steps must be followed:

• Please make sure that you have an Android or IOS phone to initiate Netsecure through the mobile app.
• Resident customers should make sure that their phone number is registered with Axis Bank. Update the phone number that you frequently use. All alerts will be sent to your registered phone number.
• NRI customers should make sure that their email address is registered with Axis Bank. Make sure you provide your most frequently used email address as all future updates will be sent to the registered email ID.
• The step for both resident and NRI customers is to login to Axis Bank Internet Banking and access the registration page.
• On the registration page, customers will have to choose “Netsecure with mobile App” option.
• Existing customers who wish to switch to “Netsecure with mobile app” option using internet banking facility can do so by visiting Axis Bank. They will find this option under the services tab.
• Visit the app store and install “Axis Netsecure” app onto your phone.
• Follow the steps on Internet Banking to complete the registration process.

Axis Bank Internet Banking Registration Process:

Axis Bank account holders can easily register for Axis Bank Net Banking by following this step-by-step procedure:

• Step 1: Visit the Axis Bank Online banking website (https://www.axisbank.com/bank-smart/internet-banking/getting-started) and click on the 'Login' button, which is located on the right side of the page.
• Step 2: Select the' Register' button under the 'Personal' section.
• Step 3: Click 'First Time User' on the login page to initiate the registration process.
• Step 4: Enter your Customer ID on the subsequent page and click 'Proceed.'
• Step 5: Provide all the required details, including your ATM card number, mobile number, email ID, and PIN.
• Step 6: Create a new password to activate your Axis Bank Net Banking Account. This Customer ID and password will be used for future logins to the net banking portal.

Axis Bank Net Banking Login Procedure:

• For Personal Banking Users

Customers utilising Axis Bank Personal Net Banking can log in by following these steps:

• Step 1: Visit the Axis Bank net banking website.
• Step 2: After clicking on the 'Login' button, choose the 'Personal Banking' option from the drop-down menu.
• Step 3: Provide your customer ID and password on the login page.
• Step 4: To access your net banking dashboard, click the 'Login' button.

Corporate Net Banking Login for Axis Bank:

Axis Bank corporate users can log in to the Axis Corporate Net Banking portal using the following steps:

• Step 1: Navigate to the Axis Bank online banking website and click on the 'Login' button.
• Step 2: Select 'Corporate Login' from the drop-down menu.
• Step 3: Enter your Corporate ID, Login ID, and password.
• Step 4: After inputting the details, click 'Login' to access the net banking services.

Guide to Resetting Axis Bank Net Banking Password:

If you have forgotten or lost your Axis Internet Banking password, follow these steps to reset it:

• Step 1: Log in to your Axis Internet Banking page.
• Step 2: Locate the 'Forgot Password?' option at the bottom of the screen.
• Step 3: After entering your login ID, click 'Proceed.'
• Step 4: Validate your account by entering your debit card number, PIN, and registered mobile number.
• Step 5: Enter the new password twice to confirm.
• Step 6: Your screen will show a pop-up message indicating the successful reset. You can now use the new password to log in to your account.

Axis Bank Mobile Banking:

Building on its legacy of reliable service, Axis Bank has introduced the Axis Mobile Banking app, offering enhanced convenience for retail customers. This app empowers customers to access banking services and carry out transactions seamlessly, anytime and from anywhere, further elevating the banking experience with Axis Bank.

Axis Bank Mobile Banking Registration Process:

To register for Axis Bank m-banking services, follow these step-by-step instructions:

• Step 1: Download the Axis Bank Mobile Banking app.
• Step 2: Open the Axis Bank Mobile Banking app and choose the 'Login' option.
• Step 3: A verification SMS will be sent to your registered mobile number.

• Step 4: Set your mPIN and input your name.
• Step 5: Once the password is set, you will be logged into the mobile banking app.
• Step 6: Verify your identification by entering your online banking login ID and password or providing debit card details.
• Step 7: Choose your preferred authentication method and provide the necessary information.
• Step 8: Upon successful verification, you can start using the m-banking services.

How to Initiate Fund Transfers Using Axis Bank Internet Banking?

Axis Bank account holders can seamlessly transfer funds to other bank accounts using the NEFT, IMPS, or RTGS facilities available through Axis Bank net banking. Follow these steps to conduct fund transfers via the Axis Internet banking portal:

• Step 1: Log in to the Axis Bank online banking page.
• Step 2: Upon successful login, navigate to 'Fund Transfer' and select 'Transfer to other banks.'
• Step 3: Choose the preferred payment option, such as IMPS, NEFT, or RTGS.
• Step 4: Select the specific 'Beneficiary Account.' If no beneficiary is added, click on 'Add Beneficiary' and input all the required details, including Beneficiary Account Number, IFSC Code, and beneficiary name.
• Step 5: Enter the desired amount and click 'Submit.'

Services Offered Under Axis Bank Net Banking:

Along with banking related transactions, you can also place several types of banking / account related requests via online banking. Some of these include requesting for Stop Cheque Payment, request for a new cheque book/Demand Draft, open a Fixed Deposit, register to receive e-statement of your account, and register for SMS banking.

Listed below are the services you can avail with just your password and with the Netsecure code:

* Available only for users registered for Internet Banking with fund transfer facility.

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GST of 18% is applicable on all banking products and services from July 1, 2017 onwards.

FAQs on Axis Bank Net Banking

1. Who can register for Axis Bank Internet Banking?

   All individuals who hold anAxis Bank Savings Accountare eligible to register for Internet Banking service. The customer must have complete authority to operate their online banking account.

2. I have forgotten my online banking password. Can I generate a new one?

   There is no need to worry if you have forgotten your internet banking ID and password. You can easily generate the password online by providing the 16-digit ATM/Debit Card Number and ATM PIN.

3. How safe is it to use online banking? What level of security does Axis Bank employ to safeguard security of my transactions?

   Safety of your transactions is of paramount importance. Axis Bank employs multiple layers of advanced protection which includes 128-bit encryption, double level of passwords (for login and transactions) and second factor authentication (Netsecure code) to ensure that your transactions are carried out securely.

4. I think there has been an unauthorized transaction carried out from my account? What do I do?

   If you are suspicions that a transactions may have been carried out without your authorization, you must report the same to the bank atcustomer.service@axisbank.comwithout any delay.

5. Do I only need one User ID for all Axis Bank relationships?

   Yes, you only need one User ID to carry out your online banking transactions and other Axis bank relationships.

6. Is it mandatory to register for Netsecure?

   If you want to perform financial transactions like transfer funds, pay bills, recharge your phone etc., it is mandatory to register for Netsecure. If you do not register for Netsecure, you cannot carry out any of these activities. You can only view your account details.

7. How can I switch between two options of Netsecure?

   If you wish to change the Netsecure mode, you can do that by logging in to your internet banking. Click on the “Register For” tab and choose the mode of your choice.

8. How can I unregister from Netsecure?

   If you wish to unregister from Netsecure, you will have to send an email to customer.service@axisbank.com from your registered email ID or from the Axis Bank Internet Banking mailbox. Please note that once you unregister from Netsecure, you will not be able to carry out any financial transactions online.

9. Can I use the same Netsecure Code more than once?

   For security purposes, you will not be allowed to use the same Netsecure Code more than once. Please note that one Netsecure Code can be used only once. It has to be used before it expires as each Netsecure Code expires in 90 seconds.

10. I am getting an “Invalid OTP” error on entering Netsecure code. What does that mean?

    You will get an “Invalid OTP” or “Invalid Credentials” error if you have entered the wrong Netsecure Code. This error can also appear when you use a Netsecure Code that has already expired. Please note that each Netsecure Code is valid only for 90 seconds. When you get this error message, please click on “On Call OTP” option on the screen to get a new Netsecure code through an automated voice call. Use the new OTP to process your transaction. Remember that if you enter an incorrect OTP five consecutive times, your user ID will be suspended for the day and you will not be allowed to make any financial transactions for the next 24 hours.

11. What if the OTP does not reach me on time?

    Axis Bank has the technology required to send instant SMS. However, there may be cases where the OTP SMS may not reach on time due to technical difficulties. If you do not receive the OTP SMS on time, please click on the “Resend OTP” option to receive the same Netsecure Code. If you do not receive the OTP in the second attempt, please try the “On Call OTP” option to receive the Netsecure Code through an automated voice call. In this case, you will receive the OTP via a phone call on your registered mobile number.

12. I am an getting “Invalid Netsecure Code” error for the code I generated on my 1-Touch Device. What should I do?

    Please note that an “Invalid Netsecure Code” error appears when you enter the wrong OTP or an expired OTP. Netsecure Code is valid for only 90 seconds. If you enter the Netsecure Code after 90 seconds, you will receive an “Invalid Netsecure Code” error. Please generate a new Netsecure Code from your 1 Touch Device to proceed. If the error persists, please try the “Resync” link option for synchronization of your 1 touch device.

13. Is it secure to use Axis Bank Internet banking?

    Certainly, Axis Internet Banking services are secure for use. Axis Bank employs multiple layers of protection, including 128-bit encryption, dual-level passwords, and second-factor authentication (NETSECURE code), to ensure the safety of customer data and transactions.

14. What should I do if I discover unauthorised transactions on my account?

    If you come across any unauthorised transactions in your account, promptly notify your bank. You can also reach out to the bank by writing an email to customer.service@axisbank.com.

15. How can I obtain my Axis Bank Login ID?

    Your Customer ID and login ID are the same, and you can find them in your welcome letter or on your chequebook. Additionally, you can obtain your Login ID or customer ID by texting 'CUSTID account no.' to 5676782 from your registered mobile number.

16. What is the purpose of Axis Bank mPIN?

    Axis Bank mPIN is a four-digit code set during m-banking registration. It works as an additional security layer to prevent fraudulent activities. Users use this four-digit mPIN to log in to their mobile banking application.

17. Are there any charges associated with Fund Transfers?

    Yes, Axis Bank applies certain charges for fund transfers conducted through online banking, depending on the type of fund transfer and the transaction amount.